SysaidCVEs & Vulnerabilities

SysAid On-Prem versions <= 23.3.40 are vulnerable to an unauthenticated XML External Entity (XXE) vulnerability in the lshw processing functionality, allowing for administrator account takeover and file read primitives.

SysAid On-Prem versions <= 23.3.40 are vulnerable to an unauthenticated XML External Entity (XXE) vulnerability in the Checkin processing functionality, allowing for administrator account takeover and file read primitives.

SysAid On-Prem versions <= 23.3.40 are vulnerable to an unauthenticated XML External Entity (XXE) vulnerability in the Server URL processing functionality, allowing for administrator account takeover and file read primitives.

SysAid - CWE-78: Improper Neutralization of Special Elements used in an OS Command ('OS Command Injection')

SysAid - CWE-89: Improper Neutralization of Special Elements used in an SQL Command ('SQL Injection')

In SysAid On-Premise before 23.3.34, there is an edge case in which an end user is able to delete a Knowledge Base article, aka bug 15102.

SysAid before 23.2.15 allows Indirect Object Reference (IDOR) attacks to read ticket data via a modified sid parameter to EmailHtmlSourceIframe.jsp or a modified srID parameter to ShowMessage.jsp.

In SysAid On-Premise before 23.3.36, a path traversal vulnerability leads to code execution after an attacker writes a file to the Tomcat webroot, as exploited in the wild in November 2023.

Sysaid - CWE-552: Files or Directories Accessible to External Parties -  Authenticated users may exfiltrate files from the server via an unspecified method.

Sysaid - CWE-434: Unrestricted Upload of File with Dangerous Type -  A malicious user with administrative privileges may be able to upload a dangerous filetype via an unspecified method.

SysAid Help Desk before 22.1.65 allows XSS via the Asset Dashboard, aka FR# 67262.

SysAid Help Desk before 22.1.65 allows XSS via the Linked SRs field, aka FR# 67258.

SysAid Help Desk before 22.1.65 allows XSS in the Password Services module, aka FR# 67241.

SysAid Help Desk before 22.1.65 allows XSS, aka FR# 66542 and 65579.

SysAid - Okta SSO integration - was found vulnerable to XML External Entity Injection vulnerability. Any SysAid environment that uses the Okta SSO integration might be vulnerable. An unauthenticated attacker could exploit the XXE vulnerability by sending a malformed POST request to the identity provider endpoint. An attacker can extract the identity provider endpoint by decoding the SAMLRequest parameter's value and searching for the AssertionConsumerServiceURL parameter's value. It often allows an attacker to view files on the application server filesystem and interact with any back-end or external systems that the application can access. In some situations, an attacker can escalate an XXE attack to compromise the underlying server or other back-end infrastructure by leveraging the XXE vulnerability to perform server-side request forgery (SSRF) attacks.

Sysaid – Sysaid Local File Inclusion (LFI) – An unauthenticated attacker can access to the system by accessing to "/lib/tinymce/examples/index.html" path. in the "Insert/Edit Embedded Media" window Choose Type : iFrame and File/URL : [here is the LFI] Solution: Update to 22.2.20 cloud version, or to 22.1.64 on premise version.

Sysaid – Sysaid 14.2.0 Reflected Cross-Site Scripting (XSS) - The parameter "helpPageName" used by the page "/help/treecontent.jsp" suffers from a Reflected Cross-Site Scripting vulnerability. For an attacker to exploit this Cross-Site Scripting vulnerability, it's necessary for the affected product to expose the Offline Help Pages. An attacker may gain access to sensitive information or execute client-side code in the browser session of the victim user. Furthermore, an attacker would require the victim to open a malicious link. An attacker may exploit this vulnerability in order to perform phishing attacks. The attacker can receive sensitive data like server details, usernames, workstations, etc. He can also perform actions such as uploading files, deleting calls from the system

Sysaid – Pro Plus Edition, SysAid Help Desk Broken Access Control v20.4.74 b10, v22.1.20 b62, v22.1.30 b49 - An attacker needs to log in as a guest after that the system redirects him to the service portal or EndUserPortal.JSP, then he needs to change the path in the URL to /ConcurrentLogin%2ejsp after that he will receive an error message with a login button, by clicking on it, he will connect to the system dashboard. The attacker can receive sensitive data like server details, usernames, workstations, etc. He can also perform actions such as uploading files, deleting calls from the system.

Sysaid – sysaid Open Redirect - An Attacker can change the redirect link at the parameter "redirectURL" from"GET" request from the url location: /CommunitySSORedirect.jsp?redirectURL=https://google.com. Unvalidated redirects and forwards are possible when a web application accepts untrusted input that could cause the web application to redirect the request to a URL contained within untrusted input. By modifying untrusted URL input to a malicious site, an attacker may successfully launch a phishing scam and steal user credentials.

Sysaid – Sysaid System Takeover - An attacker can bypass the authentication process by accessing to: /wmiwizard.jsp, Then to: /ConcurrentLogin.jsp, then click on the login button, and it will redirect you to /home.jsp without any authentication.

An issue was discovered in SysAid ITIL 20.4.74 b10. The /enduserreg endpoint is used to register end users anonymously, but does not respect the server-side setting that determines if anonymous users are allowed to register new accounts. Configuring the server-side setting to disable anonymous user registration only hides the client-side registration form. An attacker can still post registration data to create new accounts without prior authentication.

An unrestricted file upload vulnerability in /UploadPsIcon.jsp in SysAid ITIL 20.4.74 b10 allows a remote authenticated attacker to upload an arbitrary file via the file parameter in the HTTP POST body. A successful request returns the absolute, server-side filesystem path of the uploaded file.

An unrestricted file copy vulnerability in /UserSelfServiceSettings.jsp in SysAid ITIL 20.4.74 b10 allows a remote authenticated attacker to copy arbitrary files on the server filesystem to the web root (with an arbitrary filename) via the tempFile and fileName parameters in the HTTP POST body.

A SQL injection vulnerability in /mobile/SelectUsers.jsp in SysAid ITIL 20.4.74 b10 allows a remote authenticated attacker to execute arbitrary SQL commands via the filterText parameter.

Sysaid API User Enumeration - Attacker sending requests to specific api path without any authorization before 21.3.60 version could get users names from the LDAP server.

SysAid 20.4.74 allows XSS via the KeepAlive.jsp stamp parameter without any authentication.

SysAid 20.3.64 b14 is affected by Blind and Stacker SQL injection via AssetManagementChart.jsp (GET computerID), AssetManagementChart.jsp (POST group1), AssetManagementList.jsp (GET computerID or group1), or AssetManagementSummary.jsp (GET group1).

SysAid 20.3.64 b14 is affected by Cross Site Scripting (XSS) via a /KeepAlive.jsp?stamp= URI.

SysAid 20.1.11b26 allows reflected XSS via the ForgotPassword.jsp accountid parameter.

SysAid On-Premise 20.1.11, by default, allows the AJP protocol port, which is vulnerable to a GhostCat attack. Additionally, it allows unauthenticated access to upload files, which can be used to execute commands on the system by chaining it with a GhostCat attack. NOTE: This may be a duplicate of CVE-2020-1938

SysAid Help Desk before 15.2 uses a hardcoded password of Password1 for the sa SQL Server Express user account, which allows remote authenticated users to bypass intended access restrictions by leveraging knowledge of this password.

SysAid Help Desk before 15.2 allows remote attackers to cause a denial of service (CPU and memory consumption) via a large number of nested entity references in an XML document to (1) /agententry, (2) /rdsmonitoringresponse, or (3) /androidactions, aka an XML Entity Expansion (XEE) attack.

Multiple SQL injection vulnerabilities in SysAid Help Desk before 15.2 allow remote administrators to execute arbitrary SQL commands via the (1) groupFilter parameter in an AssetDetails report to /genericreport, customSQL parameter in a (2) TopAdministratorsByAverageTimer report or an (3) ActiveRequests report to /genericreport, (4) dir parameter to HelpDesk.jsp, or (5) grantSQL parameter to RFCGantt.jsp.

SysAid Help Desk before 15.2 uses a hardcoded encryption key, which makes it easier for remote attackers to obtain sensitive information, as demonstrated by decrypting the database password in WEB-INF/conf/serverConf.xml.

SysAid Help Desk before 15.2 allows remote attackers to obtain sensitive information via an invalid value in the accountid parameter to getAgentLogFile, as demonstrated by a large directory traversal sequence, which reveals the installation path in an error message.

Multiple directory traversal vulnerabilities in SysAid Help Desk before 15.2 allow remote attackers to (1) read arbitrary files via a .. (dot dot) in the fileName parameter to getGfiUpgradeFile or (2) cause a denial of service (CPU and memory consumption) via a .. (dot dot) in the fileName parameter to calculateRdsFileChecksum.

The RdsLogsEntry servlet in SysAid Help Desk before 15.2 does not properly check file extensions, which allows remote attackers to upload and execute arbitrary files via a NULL byte after the extension, as demonstrated by a .war%00 file.

Unrestricted file upload vulnerability in ChangePhoto.jsp in SysAid Help Desk before 15.2 allows remote administrators to execute arbitrary code by uploading a file with a .jsp extension, then accessing it via a direct request to the file in icons/user_photo/.

SysAid Help Desk before 15.2 does not properly restrict access to certain functionality, which allows remote attackers to (1) create administrator accounts via a crafted request to /createnewaccount or (2) write to arbitrary files via the fileName parameter to /userentry.

Absolute path traversal vulnerability in SysAid On-Premise before 14.4.2 allows remote attackers to read arbitrary files via a \\\\ (four backslashes) in the fileName parameter to getRdsLogFile.