HOMEVULNERABILITIESCVE-2021-43972
MEDIUM

CVE-2021-43972

NVD-CWE-OtherPublished: January 11, 2022· Updated: Jun 17, 2026

6.5
CVSS v3.1

Official Description

An unrestricted file copy vulnerability in /UserSelfServiceSettings.jsp in SysAid ITIL 20.4.74 b10 allows a remote authenticated attacker to copy arbitrary files on the server filesystem to the web root (with an arbitrary filename) via the tempFile and fileName parameters in the HTTP POST body.

NVD Source

Technical Analysis

CVE-2021-43972 can be exploited remotely over the network without requiring physical or adjacent access, significantly expanding the attack surface for threat actors.

Exploitation requires low privileges, which limits the exposure to scenarios where an attacker has already gained initial access.

A successful exploit results in full integrity compromise (data manipulation), with a CVSS base score of 6.5.

CVSS v3.1 Vector Breakdown

Exploitability
Attack VectorNetwork
Attack ComplexityLow
Privileges Req.Low
User InteractionNone
ScopeUnchanged
Impact
ConfidentialityNone
IntegrityHigh
AvailabilityNone
CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:N/I:H/A:N

Affected Vendors & Products

sysaid1 product(s)
sysaid
Source: NVD CPE · 1 total CPE entries

Exploit & PoC Resources

NO KNOWN EXPLOITNo public exploit confirmed at this time
Exploit-DB
Offensive Security exploit database
GitHub PoC Search
Community PoC repositories
Rapid7 / Metasploit
Metasploit module search
PacketStorm
Security advisories & exploits
NVD Detail
Official NIST entry
MITRE CVE
CVE Program entry
External links open in a new tab. Always verify in a controlled environment before use.

Official Patches & Advisories

PATCHhttps://github.com/atredispartners/advisories/blob/master/ATREDIS-2022-0001.md
PATCHhttps://github.com/atredispartners/advisories/blob/master/ATREDIS-2022-0001.md

All References (6)

→
https://github.com/atredispartners/advisories/blob/master/ATREDIS-2021-0002.mdBroken Link
→
https://github.com/atredispartners/advisories/blob/master/ATREDIS-2022-0001.mdPatch · Third Party Advisory
→
https://www.sysaid.com/it-service-management-software/incident-managementProduct
→
https://github.com/atredispartners/advisories/blob/master/ATREDIS-2021-0002.mdBroken Link
→
https://github.com/atredispartners/advisories/blob/master/ATREDIS-2022-0001.mdPatch · Third Party Advisory
→
https://www.sysaid.com/it-service-management-software/incident-managementProduct

Quick Facts

CVE IDCVE-2021-43972
CVSS Score6.5 / 10
SeverityMEDIUM
WeaknessNVD-CWE-Other
CISA KEVNo
Affected1 vendor(s)
PublishedJan 11, 2022

Related CVEs (NVD-CWE-Other)

CVE-2015-8424
10.0
CVE-2015-8422
10.0
CVE-2015-3128
10.0
CVE-2015-8423
10.0
CVE-2002-2176
10.0
CVE-2015-8420
10.0

Recommended Actions

  • →Apply vendor patches immediately
  • →Monitor CVE-2021-43972 in threat intel feeds
  • →Review IDS/IPS signatures for exploitation attempts
Data sourced from NVD (NIST), CISA KEV, and EPSS (FIRST). Analysis generated by CTIWatch. CVE data is provided under the NVD usage policy.
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