Is CVE-2020-1777 actively exploited?

No active exploitation of CVE-2020-1777 has been confirmed so far. Continue monitoring, as exploit status can change.

Can CVE-2020-1777 be exploited remotely?

Yes. CVE-2020-1777 is exploitable remotely over the network (CVSS attack vector: Network).

What is the CVSS score of CVE-2020-1777?

CVE-2020-1777 has a CVSS score of 5.3 (MEDIUM).

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MEDIUM

CVE-2020-1777

CWE-200Published: October 15, 2020· Updated: Jun 17, 2026

5.3

CVSS v3.1

Official Description

Agent names that participates in a chat conversation are revealed in certain parts of the external interface as well as in chat transcriptions inside the tickets, when system is configured to mask real agent names. This issue affects OTRS; 7.0.21 and prior versions, 8.0.6 and prior versions.

NVD Source

Technical Analysis

CVE-2020-1777 can be exploited remotely over the network without requiring physical or adjacent access, significantly expanding the attack surface for threat actors.

The vulnerability requires no privileges and no user interaction, making it a prime target for automated exploitation campaigns and worm-like propagation.

From a weakness classification perspective (CWE-200): Information exposure vulnerabilities leak sensitive data to unauthorized actors.