CVE-2026-40592
CWE-862Published: April 21, 2026· Updated: Apr 22, 2026
Official Description
FreeScout is a free self-hosted help desk and shared mailbox. Prior to version 1.8.214, the undo-send route `GET /conversation/undo-reply/{thread_id}` checks only whether the current user can view the parent conversation. It does not verify that the current user created the reply being undone. In a shared mailbox, one agent can therefore recall another agent's just-sent reply during the 15-second undo window. Version 1.8.214 fixes the vulnerability.
Technical Analysis
CVE-2026-40592 can be exploited remotely over the network without requiring physical or adjacent access, significantly expanding the attack surface for threat actors.
Exploitation requires low privileges, which limits the exposure to scenarios where an attacker has already gained initial access.
A successful exploit results in full integrity compromise (data manipulation), with a CVSS base score of 5.9.
CVSS v3.1 Vector Breakdown
Exploit & PoC Resources
All References (3)
Quick Facts
Related CVEs (CWE-862)
Recommended Actions
- →Apply vendor patches immediately
- →Monitor CVE-2026-40592 in threat intel feeds
- →Review IDS/IPS signatures for exploitation attempts