CVE-2024-6540
CWE-790Published: July 15, 2024· Updated: Jun 17, 2026
Official Description
Improper filtering of fields when using the export function in the ticket overview of the external interface in OTRS could allow an authorized user to download a list of tickets containing information about tickets of other customers. The problem only occurs if the TicketSearchLegacyEngine has been disabled by the administrator.
This issue affects OTRS: 8.0.X, 2023.X, from 2024.X through 2024.4.x
Technical Analysis
CVE-2024-6540 can be exploited remotely over the network without requiring physical or adjacent access, significantly expanding the attack surface for threat actors.
Exploitation requires low privileges, which limits the exposure to scenarios where an attacker has already gained initial access.
A successful exploit results in complete confidentiality breach (data exposure), with a CVSS base score of 5.3.
CVSS v3.1 Vector Breakdown
Affected Vendors & Products
Exploit & PoC Resources
Official Patches & Advisories
All References (2)
Quick Facts
Related CVEs (CWE-790)
Recommended Actions
- →Apply vendor patches immediately
- →Monitor CVE-2024-6540 in threat intel feeds
- →Review IDS/IPS signatures for exploitation attempts