MEDIUM
CVE-2023-38058
CWE-269Published: July 24, 2023· Updated: Jun 17, 2026
4.3
CVSS v3.1
Official Description
An improper privilege check in the OTRS ticket move action in the agent interface allows any as agent authenticated attacker to to perform a move of an ticket without the needed permission.
This issue affects OTRS: from 8.0.X before 8.0.35.
Technical Analysis
CVE-2023-38058 can be exploited remotely over the network without requiring physical or adjacent access, significantly expanding the attack surface for threat actors.
Exploitation requires low privileges, which limits the exposure to scenarios where an attacker has already gained initial access.
CVSS v3.1 Vector Breakdown
Exploitability
Attack VectorNetwork
Attack ComplexityLow
Privileges Req.Low
User InteractionNone
ScopeUnchanged
Impact
ConfidentialityNone
IntegrityLow
AvailabilityNone
CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:N/I:L/A:N
Affected Vendors & Products
otrs1 product(s)
otrs
Source: NVD CPE · 1 total CPE entries
Exploit & PoC Resources
NO KNOWN EXPLOITNo public exploit confirmed at this time
Exploit-DB
Offensive Security exploit database
GitHub PoC Search
Community PoC repositories
Rapid7 / Metasploit
Metasploit module search
PacketStorm
Security advisories & exploits
NVD Detail
Official NIST entry
MITRE CVE
CVE Program entry
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Official Patches & Advisories
All References (2)
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Quick Facts
CVE IDCVE-2023-38058
CVSS Score4.3 / 10
SeverityMEDIUM
WeaknessCWE-269
CISA KEVNo
Affected1 vendor(s)
PublishedJul 24, 2023
Related CVEs (CWE-269)
Recommended Actions
- →Apply vendor patches immediately
- →Monitor CVE-2023-38058 in threat intel feeds
- →Review IDS/IPS signatures for exploitation attempts
Data sourced from NVD (NIST), CISA KEV, and EPSS (FIRST). Analysis generated by CTIWATCH.COM. CVE data is provided under the NVD usage policy.