MEDIUM
CVE-2021-36097
CWE-266Published: October 18, 2021· Updated: Jun 17, 2026
4.3
CVSS v3.1
Official Description
Agents are able to lock the ticket without the "Owner" permission. Once the ticket is locked, it could be moved to the queue where the agent has "rw" permissions and gain a full control. This issue affects: OTRS AG OTRS 8.0.x version: 8.0.16 and prior versions.
Technical Analysis
CVE-2021-36097 can be exploited remotely over the network without requiring physical or adjacent access, significantly expanding the attack surface for threat actors.
Exploitation requires low privileges, which limits the exposure to scenarios where an attacker has already gained initial access.
CVSS v3.1 Vector Breakdown
Exploitability
Attack VectorNetwork
Attack ComplexityLow
Privileges Req.Low
User InteractionNone
ScopeUnchanged
Impact
ConfidentialityNone
IntegrityLow
AvailabilityNone
CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:N/I:L/A:N
Affected Vendors & Products
otrs1 product(s)
otrs
Source: NVD CPE · 1 total CPE entries
Exploit & PoC Resources
NO KNOWN EXPLOITNo public exploit confirmed at this time
Exploit-DB
Offensive Security exploit database
GitHub PoC Search
Community PoC repositories
Rapid7 / Metasploit
Metasploit module search
PacketStorm
Security advisories & exploits
NVD Detail
Official NIST entry
MITRE CVE
CVE Program entry
External links open in a new tab. Always verify in a controlled environment before use.
Official Patches & Advisories
All References (2)
→
https://otrs.com/release-notes/otrs-security-advisory-2021-20/Release Notes · Vendor Advisory
→
https://otrs.com/release-notes/otrs-security-advisory-2021-20/Release Notes · Vendor Advisory
Quick Facts
CVE IDCVE-2021-36097
CVSS Score4.3 / 10
SeverityMEDIUM
WeaknessCWE-266
CISA KEVNo
Affected1 vendor(s)
PublishedOct 18, 2021
Related CVEs (CWE-266)
Recommended Actions
- →Apply vendor patches immediately
- →Monitor CVE-2021-36097 in threat intel feeds
- →Review IDS/IPS signatures for exploitation attempts
Data sourced from NVD (NIST), CISA KEV, and EPSS (FIRST). Analysis generated by CTIWATCH.COM. CVE data is provided under the NVD usage policy.