HOME VULNERABILITIESCVE-2020-1772

HIGH

CVE-2020-1772

CWE-155Published: March 27, 2020· Updated: Jun 17, 2026

7.5

CVSS v3.1

Official Description

It's possible to craft Lost Password requests with wildcards in the Token value, which allows attacker to retrieve valid Token(s), generated by users which already requested new passwords. This issue affects: ((OTRS)) Community Edition 5.0.41 and prior versions, 6.0.26 and prior versions. OTRS: 7.0.15 and prior versions.

Technical Analysis

CVE-2020-1772 can be exploited remotely over the network without requiring physical or adjacent access, significantly expanding the attack surface for threat actors.

The vulnerability requires no privileges and no user interaction, making it a prime target for automated exploitation campaigns and worm-like propagation.

A successful exploit results in complete confidentiality breach (data exposure), with a CVSS base score of 7.5.

CVSS v3.1 Vector Breakdown

Exploitability

Attack VectorNetwork

Attack ComplexityLow

Privileges Req.None

User InteractionNone

ScopeUnchanged

Impact

ConfidentialityHigh

IntegrityNone

AvailabilityNone

CVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:U/C:H/I:N/A:N

Affected Vendors & Products

Debian1 product(s)

debian linux

openSUSE2 product(s)

backports sleleap

otrs1 product(s)

otrs

Source: NVD CPE · 5 total CPE entries

Exploit & PoC Resources

NO KNOWN EXPLOITNo public exploit confirmed at this time

Offensive Security exploit database

GitHub PoC Search

Community PoC repositories

Rapid7 / Metasploit

Metasploit module search

Security advisories & exploits

Official NIST entry

CVE Program entry

External links open in a new tab. Always verify in a controlled environment before use.

Official Patches & Advisories

PATCHhttps://otrs.com/release-notes/otrs-security-advisory-2020-09/

PATCHhttps://otrs.com/release-notes/otrs-security-advisory-2020-09/

ADVISORYhttp://lists.opensuse.org/opensuse-security-announce/2020-04/msg00038.html

ADVISORYhttp://lists.opensuse.org/opensuse-security-announce/2020-09/msg00066.html

ADVISORYhttp://lists.opensuse.org/opensuse-security-announce/2020-09/msg00077.html

ADVISORYhttps://lists.debian.org/debian-lts-announce/2020/05/msg00000.html

ADVISORYhttp://lists.opensuse.org/opensuse-security-announce/2020-04/msg00038.html

ADVISORYhttp://lists.opensuse.org/opensuse-security-announce/2020-09/msg00066.html

ADVISORYhttp://lists.opensuse.org/opensuse-security-announce/2020-09/msg00077.html

ADVISORYhttps://lists.debian.org/debian-lts-announce/2020/05/msg00000.html

All References (12)

→

http://lists.opensuse.org/opensuse-security-announce/2020-04/msg00038.htmlMailing List · Third Party Advisory

→

http://lists.opensuse.org/opensuse-security-announce/2020-09/msg00066.htmlMailing List · Third Party Advisory

→

http://lists.opensuse.org/opensuse-security-announce/2020-09/msg00077.htmlMailing List · Third Party Advisory

→

https://lists.debian.org/debian-lts-announce/2020/05/msg00000.htmlMailing List · Third Party Advisory

→

https://lists.debian.org/debian-lts-announce/2023/08/msg00040.html

→

https://otrs.com/release-notes/otrs-security-advisory-2020-09/Patch · Vendor Advisory

→

http://lists.opensuse.org/opensuse-security-announce/2020-04/msg00038.htmlMailing List · Third Party Advisory

→

http://lists.opensuse.org/opensuse-security-announce/2020-09/msg00066.htmlMailing List · Third Party Advisory

→

http://lists.opensuse.org/opensuse-security-announce/2020-09/msg00077.htmlMailing List · Third Party Advisory

→

https://lists.debian.org/debian-lts-announce/2020/05/msg00000.htmlMailing List · Third Party Advisory

→

https://lists.debian.org/debian-lts-announce/2023/08/msg00040.html

→

https://otrs.com/release-notes/otrs-security-advisory-2020-09/Patch · Vendor Advisory

Quick Facts

CVE IDCVE-2020-1772

CVSS Score7.5 / 10

SeverityHIGH

WeaknessCWE-155

CISA KEVNo

Affected3 vendor(s)

PublishedMar 27, 2020

Related CVEs (CWE-155)

Recommended Actions

→Apply vendor patches immediately
→Monitor CVE-2020-1772 in threat intel feeds
→Review IDS/IPS signatures for exploitation attempts

Data sourced from NVD (NIST), CISA KEV, and EPSS (FIRST). Analysis generated by CTIWATCH.COM. CVE data is provided under the NVD usage policy.

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