MEDIUM
CVE-2020-1767
NVD-CWE-OtherPublished: January 10, 2020· Updated: Jun 17, 2026
4.3
CVSS v3.1
Official Description
Agent A is able to save a draft (i.e. for customer reply). Then Agent B can open the draft, change the text completely and send it in the name of Agent A. For the customer it will not be visible that the message was sent by another agent. This issue affects: ((OTRS)) Community Edition 6.0.x version 6.0.24 and prior versions. OTRS 7.0.x version 7.0.13 and prior versions.
Technical Analysis
CVE-2020-1767 can be exploited remotely over the network without requiring physical or adjacent access, significantly expanding the attack surface for threat actors.
Exploitation requires low privileges, which limits the exposure to scenarios where an attacker has already gained initial access.
CVSS v3.1 Vector Breakdown
Exploitability
Attack VectorNetwork
Attack ComplexityLow
Privileges Req.Low
User InteractionNone
ScopeUnchanged
Impact
ConfidentialityNone
IntegrityLow
AvailabilityNone
CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:N/I:L/A:N
Affected Vendors & Products
Exploit & PoC Resources
NO KNOWN EXPLOITNo public exploit confirmed at this time
Exploit-DB
Offensive Security exploit database
GitHub PoC Search
Community PoC repositories
Rapid7 / Metasploit
Metasploit module search
PacketStorm
Security advisories & exploits
NVD Detail
Official NIST entry
MITRE CVE
CVE Program entry
External links open in a new tab. Always verify in a controlled environment before use.
Official Patches & Advisories
All References (6)
→
https://lists.debian.org/debian-lts-announce/2020/01/msg00027.htmlMailing List · Third Party Advisory
→
https://otrs.com/release-notes/otrs-security-advisory-2020-03/Release Notes · Vendor Advisory
→
https://lists.debian.org/debian-lts-announce/2020/01/msg00027.htmlMailing List · Third Party Advisory
→
https://otrs.com/release-notes/otrs-security-advisory-2020-03/Release Notes · Vendor Advisory
Quick Facts
CVE IDCVE-2020-1767
CVSS Score4.3 / 10
SeverityMEDIUM
WeaknessNVD-CWE-Other
CISA KEVNo
Affected2 vendor(s)
PublishedJan 10, 2020
Related CVEs (NVD-CWE-Other)
Recommended Actions
- →Apply vendor patches immediately
- →Monitor CVE-2020-1767 in threat intel feeds
- →Review IDS/IPS signatures for exploitation attempts
Data sourced from NVD (NIST), CISA KEV, and EPSS (FIRST). Analysis generated by CTIWATCH.COM. CVE data is provided under the NVD usage policy.