HOMEVULNERABILITIESCVE-2019-9892
MEDIUM

CVE-2019-9892

CWE-91Published: May 22, 2019· Updated: Jun 17, 2026

6.5
CVSS v3.1

Official Description

An issue was discovered in Open Ticket Request System (OTRS) 5.x through 5.0.34, 6.x through 6.0.17, and 7.x through 7.0.6. An attacker who is logged into OTRS as an agent user with appropriate permissions may try to import carefully crafted Report Statistics XML that will result in reading of arbitrary files on the OTRS filesystem.

NVD Source

Technical Analysis

CVE-2019-9892 can be exploited remotely over the network without requiring physical or adjacent access, significantly expanding the attack surface for threat actors.

Exploitation requires low privileges, which limits the exposure to scenarios where an attacker has already gained initial access.

A successful exploit results in complete confidentiality breach (data exposure), with a CVSS base score of 6.5.

CVSS v3.1 Vector Breakdown

Exploitability
Attack VectorNetwork
Attack ComplexityLow
Privileges Req.Low
User InteractionNone
ScopeUnchanged
Impact
ConfidentialityHigh
IntegrityNone
AvailabilityNone
CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:H/I:N/A:N

Affected Vendors & Products

Debian1 product(s)
debian linux
otrs1 product(s)
otrs
Source: NVD CPE · 2 total CPE entries

Exploit & PoC Resources

NO KNOWN EXPLOITNo public exploit confirmed at this time
Exploit-DB
Offensive Security exploit database
GitHub PoC Search
Community PoC repositories
Rapid7 / Metasploit
Metasploit module search
PacketStorm
Security advisories & exploits
NVD Detail
Official NIST entry
MITRE CVE
CVE Program entry
External links open in a new tab. Always verify in a controlled environment before use.

Official Patches & Advisories

ADVISORYhttps://community.otrs.com/security-advisory-2019-04-security-update-for-otrs-framework/
ADVISORYhttps://lists.debian.org/debian-lts-announce/2019/05/msg00003.html
ADVISORYhttps://community.otrs.com/security-advisory-2019-04-security-update-for-otrs-framework/
ADVISORYhttps://lists.debian.org/debian-lts-announce/2019/05/msg00003.html

All References (10)

→
http://lists.opensuse.org/opensuse-security-announce/2020-04/msg00038.htmlBroken Link
→
http://lists.opensuse.org/opensuse-security-announce/2020-09/msg00066.htmlBroken Link
→
http://lists.opensuse.org/opensuse-security-announce/2020-09/msg00077.htmlBroken Link
→
https://community.otrs.com/security-advisory-2019-04-security-update-for-otrs-framework/Vendor Advisory
→
https://lists.debian.org/debian-lts-announce/2019/05/msg00003.htmlMailing List · Third Party Advisory
→
http://lists.opensuse.org/opensuse-security-announce/2020-04/msg00038.htmlBroken Link
→
http://lists.opensuse.org/opensuse-security-announce/2020-09/msg00066.htmlBroken Link
→
http://lists.opensuse.org/opensuse-security-announce/2020-09/msg00077.htmlBroken Link
→
https://community.otrs.com/security-advisory-2019-04-security-update-for-otrs-framework/Vendor Advisory
→
https://lists.debian.org/debian-lts-announce/2019/05/msg00003.htmlMailing List · Third Party Advisory

Quick Facts

CVE IDCVE-2019-9892
CVSS Score6.5 / 10
SeverityMEDIUM
WeaknessCWE-91
CISA KEVNo
Affected2 vendor(s)
PublishedMay 22, 2019

Related CVEs (CWE-91)

CVE-2021-4140
10.0
CVE-2019-19450
9.8
CVE-2020-25216
9.8
CVE-2021-37154
9.8
CVE-2013-7429
9.8
CVE-2023-43187
9.8

Recommended Actions

  • →Apply vendor patches immediately
  • →Monitor CVE-2019-9892 in threat intel feeds
  • →Review IDS/IPS signatures for exploitation attempts
Data sourced from NVD (NIST), CISA KEV, and EPSS (FIRST). Analysis generated by CTIWATCH.COM. CVE data is provided under the NVD usage policy.
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