Is CVE-2019-9753 actively exploited?

No active exploitation of CVE-2019-9753 has been confirmed so far. Continue monitoring, as exploit status can change.

Can CVE-2019-9753 be exploited remotely?

Yes. CVE-2019-9753 is exploitable remotely over the network (CVSS attack vector: Network).

What is the CVSS score of CVE-2019-9753?

CVE-2019-9753 has a CVSS score of 3.5 (LOW).

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LOW

CVE-2019-9753

CWE-200Published: June 3, 2019· Updated: Jun 17, 2026

3.5

CVSS v3.1

Official Description

An issue was discovered in Open Ticket Request System (OTRS) 7.x before 7.0.5. An attacker who is logged into OTRS as an agent or a customer user can use the search result screens to disclose information from invalid system entities. Following is the list of affected entities: Custom Pages, FAQ Articles, Service Catalogue Items, ITSM Configuration Items.

NVD Source

Technical Analysis

CVE-2019-9753 can be exploited remotely over the network without requiring physical or adjacent access, significantly expanding the attack surface for threat actors.

Exploitation requires low privileges, which limits the exposure to scenarios where an attacker has already gained initial access.

From a weakness classification perspective (CWE-200): Information exposure vulnerabilities leak sensitive data to unauthorized actors.