MEDIUM
CVE-2019-18179
NVD-CWE-noinfoPublished: January 6, 2020· Updated: Jun 17, 2026
4.3
CVSS v3.1
Official Description
An issue was discovered in Open Ticket Request System (OTRS) 7.0.x through 7.0.12, and Community Edition 5.0.x through 5.0.38 and 6.0.x through 6.0.23. An attacker who is logged into OTRS as an agent is able to list tickets assigned to other agents, even tickets in a queue where the attacker doesn't have permissions.
Technical Analysis
CVE-2019-18179 can be exploited remotely over the network without requiring physical or adjacent access, significantly expanding the attack surface for threat actors.
Exploitation requires low privileges, which limits the exposure to scenarios where an attacker has already gained initial access.
CVSS v3.1 Vector Breakdown
Exploitability
Attack VectorNetwork
Attack ComplexityLow
Privileges Req.Low
User InteractionNone
ScopeUnchanged
Impact
ConfidentialityLow
IntegrityNone
AvailabilityNone
CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:L/I:N/A:N
Affected Vendors & Products
Exploit & PoC Resources
NO KNOWN EXPLOITNo public exploit confirmed at this time
Exploit-DB
Offensive Security exploit database
GitHub PoC Search
Community PoC repositories
Rapid7 / Metasploit
Metasploit module search
PacketStorm
Security advisories & exploits
NVD Detail
Official NIST entry
MITRE CVE
CVE Program entry
External links open in a new tab. Always verify in a controlled environment before use.
Official Patches & Advisories
All References (12)
→
http://lists.opensuse.org/opensuse-security-announce/2020-04/msg00038.htmlMailing List · Third Party Advisory
→
http://lists.opensuse.org/opensuse-security-announce/2020-09/msg00066.htmlMailing List · Third Party Advisory
→
http://lists.opensuse.org/opensuse-security-announce/2020-09/msg00077.htmlMailing List · Third Party Advisory
→
https://community.otrs.com/security-advisory-2019-14-security-update-for-otrs-framework/Patch · Vendor Advisory
→
https://lists.debian.org/debian-lts-announce/2020/01/msg00000.htmlMailing List · Third Party Advisory
→
http://lists.opensuse.org/opensuse-security-announce/2020-04/msg00038.htmlMailing List · Third Party Advisory
→
http://lists.opensuse.org/opensuse-security-announce/2020-09/msg00066.htmlMailing List · Third Party Advisory
→
http://lists.opensuse.org/opensuse-security-announce/2020-09/msg00077.htmlMailing List · Third Party Advisory
→
https://community.otrs.com/security-advisory-2019-14-security-update-for-otrs-framework/Patch · Vendor Advisory
→
https://lists.debian.org/debian-lts-announce/2020/01/msg00000.htmlMailing List · Third Party Advisory
Quick Facts
CVE IDCVE-2019-18179
CVSS Score4.3 / 10
SeverityMEDIUM
WeaknessNVD-CWE-noinfo
CISA KEVNo
Affected3 vendor(s)
PublishedJan 6, 2020
Related CVEs (NVD-CWE-noinfo)
Recommended Actions
- →Apply vendor patches immediately
- →Monitor CVE-2019-18179 in threat intel feeds
- →Review IDS/IPS signatures for exploitation attempts
Data sourced from NVD (NIST), CISA KEV, and EPSS (FIRST). Analysis generated by CTIWATCH.COM. CVE data is provided under the NVD usage policy.