HOMEVULNERABILITIESCVE-2019-13458
MEDIUM

CVE-2019-13458

NVD-CWE-noinfoPublished: August 21, 2019· Updated: Jun 17, 2026

6.5
CVSS v3.1

Official Description

An issue was discovered in Open Ticket Request System (OTRS) 7.0.x through 7.0.8, and Community Edition 5.0.x through 5.0.36 and 6.0.x through 6.0.19. An attacker who is logged into OTRS as an agent user with appropriate permissions can leverage OTRS notification tags in templates in order to disclose hashed user passwords.

NVD Source

Technical Analysis

CVE-2019-13458 can be exploited remotely over the network without requiring physical or adjacent access, significantly expanding the attack surface for threat actors.

Exploitation requires low privileges, which limits the exposure to scenarios where an attacker has already gained initial access.

A successful exploit results in complete confidentiality breach (data exposure), with a CVSS base score of 6.5.

CVSS v3.1 Vector Breakdown

Exploitability
Attack VectorNetwork
Attack ComplexityLow
Privileges Req.Low
User InteractionNone
ScopeUnchanged
Impact
ConfidentialityHigh
IntegrityNone
AvailabilityNone
CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:H/I:N/A:N

Affected Vendors & Products

Debian1 product(s)
debian linux
otrs1 product(s)
otrs
Source: NVD CPE · 2 total CPE entries

Exploit & PoC Resources

NO KNOWN EXPLOITNo public exploit confirmed at this time
Exploit-DB
Offensive Security exploit database
GitHub PoC Search
Community PoC repositories
Rapid7 / Metasploit
Metasploit module search
PacketStorm
Security advisories & exploits
NVD Detail
Official NIST entry
MITRE CVE
CVE Program entry
External links open in a new tab. Always verify in a controlled environment before use.

Official Patches & Advisories

PATCHhttps://community.otrs.com/security-advisory-2019-12-security-update-for-otrs-framework/
PATCHhttps://community.otrs.com/security-advisory-2019-12-security-update-for-otrs-framework/
ADVISORYhttps://lists.debian.org/debian-lts-announce/2019/08/msg00018.html
ADVISORYhttps://lists.debian.org/debian-lts-announce/2019/08/msg00018.html

All References (14)

→
http://lists.opensuse.org/opensuse-security-announce/2020-04/msg00038.htmlBroken Link
→
http://lists.opensuse.org/opensuse-security-announce/2020-09/msg00066.htmlBroken Link
→
http://lists.opensuse.org/opensuse-security-announce/2020-09/msg00077.htmlBroken Link
→
https://community.otrs.com/security-advisory-2019-12-security-update-for-otrs-framework/Patch · Vendor Advisory
→
https://lists.debian.org/debian-lts-announce/2019/08/msg00018.htmlMailing List · Third Party Advisory
→
https://lists.debian.org/debian-lts-announce/2023/08/msg00040.html
→
https://www.otrs.com/category/release-and-security-notes-en/Release Notes
→
http://lists.opensuse.org/opensuse-security-announce/2020-04/msg00038.htmlBroken Link
→
http://lists.opensuse.org/opensuse-security-announce/2020-09/msg00066.htmlBroken Link
→
http://lists.opensuse.org/opensuse-security-announce/2020-09/msg00077.htmlBroken Link
→
https://community.otrs.com/security-advisory-2019-12-security-update-for-otrs-framework/Patch · Vendor Advisory
→
https://lists.debian.org/debian-lts-announce/2019/08/msg00018.htmlMailing List · Third Party Advisory
→
https://lists.debian.org/debian-lts-announce/2023/08/msg00040.html
→
https://www.otrs.com/category/release-and-security-notes-en/Release Notes

Quick Facts

CVE IDCVE-2019-13458
CVSS Score6.5 / 10
SeverityMEDIUM
WeaknessNVD-CWE-noinfo
CISA KEVNo
Affected2 vendor(s)
PublishedAug 21, 2019

Related CVEs (NVD-CWE-noinfo)

CVE-2014-2623
10.0
CVE-2011-0807
10.0
CVE-2023-45894
10.0
CVE-2024-22216
10.0
CVE-2017-3623
10.0
CVE-2015-3042
10.0

Recommended Actions

  • →Apply vendor patches immediately
  • →Monitor CVE-2019-13458 in threat intel feeds
  • →Review IDS/IPS signatures for exploitation attempts
Data sourced from NVD (NIST), CISA KEV, and EPSS (FIRST). Analysis generated by CTIWATCH.COM. CVE data is provided under the NVD usage policy.
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