HOMEVULNERABILITIESCVE-2019-13457
MEDIUM

CVE-2019-13457

CWE-200Published: March 10, 2020· Updated: Jun 17, 2026

4.3
CVSS v3.1

Official Description

An issue was discovered in Open Ticket Request System (OTRS) 7.0.x through 7.0.8. A customer user can use the search results to disclose information from their "company" tickets (with the same CustomerID), even when the CustomerDisableCompanyTicketAccess setting is turned on.

NVD Source

Technical Analysis

CVE-2019-13457 can be exploited remotely over the network without requiring physical or adjacent access, significantly expanding the attack surface for threat actors.

Exploitation requires low privileges, which limits the exposure to scenarios where an attacker has already gained initial access.

From a weakness classification perspective (CWE-200): Information exposure vulnerabilities leak sensitive data to unauthorized actors.

CVSS v3.1 Vector Breakdown

Exploitability
Attack VectorNetwork
Attack ComplexityLow
Privileges Req.Low
User InteractionNone
ScopeUnchanged
Impact
ConfidentialityLow
IntegrityNone
AvailabilityNone
CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:L/I:N/A:N

Affected Vendors & Products

otrs1 product(s)
otrs
Source: NVD CPE · 1 total CPE entries

Exploit & PoC Resources

NO KNOWN EXPLOITNo public exploit confirmed at this time
Exploit-DB
Offensive Security exploit database
GitHub PoC Search
Community PoC repositories
Rapid7 / Metasploit
Metasploit module search
PacketStorm
Security advisories & exploits
NVD Detail
Official NIST entry
MITRE CVE
CVE Program entry
External links open in a new tab. Always verify in a controlled environment before use.

Official Patches & Advisories

ADVISORYhttps://otrs.com/release-notes/otrs-security-advisory-2019-11/
ADVISORYhttps://www.otrs.com/category/release-and-security-notes-en/
ADVISORYhttps://otrs.com/release-notes/otrs-security-advisory-2019-11/
ADVISORYhttps://www.otrs.com/category/release-and-security-notes-en/

All References (10)

→
http://lists.opensuse.org/opensuse-security-announce/2020-04/msg00038.htmlBroken Link
→
http://lists.opensuse.org/opensuse-security-announce/2020-09/msg00066.htmlBroken Link
→
http://lists.opensuse.org/opensuse-security-announce/2020-09/msg00077.htmlBroken Link
→
https://otrs.com/release-notes/otrs-security-advisory-2019-11/Vendor Advisory
→
https://www.otrs.com/category/release-and-security-notes-en/Vendor Advisory
→
http://lists.opensuse.org/opensuse-security-announce/2020-04/msg00038.htmlBroken Link
→
http://lists.opensuse.org/opensuse-security-announce/2020-09/msg00066.htmlBroken Link
→
http://lists.opensuse.org/opensuse-security-announce/2020-09/msg00077.htmlBroken Link
→
https://otrs.com/release-notes/otrs-security-advisory-2019-11/Vendor Advisory
→
https://www.otrs.com/category/release-and-security-notes-en/Vendor Advisory

Quick Facts

CVE IDCVE-2019-13457
CVSS Score4.3 / 10
SeverityMEDIUM
WeaknessCWE-200
CISA KEVNo
Affected1 vendor(s)
PublishedMar 10, 2020

Related CVEs (CWE-200)

CVE-2011-0376
10.0
CVE-2008-3010
10.0
CVE-2008-3914
10.0
CVE-2010-1230
10.0
CVE-2008-0082
10.0
CVE-2011-1643
10.0

Recommended Actions

  • →Apply vendor patches immediately
  • →Monitor CVE-2019-13457 in threat intel feeds
  • →Review IDS/IPS signatures for exploitation attempts
Data sourced from NVD (NIST), CISA KEV, and EPSS (FIRST). Analysis generated by CTIWATCH.COM. CVE data is provided under the NVD usage policy.
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