CVE-2019-12746
CWE-200Published: August 21, 2019· Updated: Jun 17, 2026
Official Description
An issue was discovered in Open Ticket Request System (OTRS) Community Edition 5.0.x through 5.0.36 and 6.0.x through 6.0.19. A user logged into OTRS as an agent might unknowingly disclose their session ID by sharing the link of an embedded ticket article with third parties. This identifier can be then be potentially abused in order to impersonate the agent user.
Technical Analysis
CVE-2019-12746 can be exploited remotely over the network without requiring physical or adjacent access, significantly expanding the attack surface for threat actors.
Exploitation does not require any privileges, though user interaction (Required) is needed, which slightly reduces the risk of mass automated attacks.
A successful exploit results in complete confidentiality breach (data exposure), with a CVSS base score of 6.5.
From a weakness classification perspective (CWE-200): Information exposure vulnerabilities leak sensitive data to unauthorized actors.
CVSS v3.1 Vector Breakdown
Affected Vendors & Products
Exploit & PoC Resources
Official Patches & Advisories
All References (14)
Quick Facts
Related CVEs (CWE-200)
Recommended Actions
- →Apply vendor patches immediately
- →Monitor CVE-2019-12746 in threat intel feeds
- →Review IDS/IPS signatures for exploitation attempts