HOMEVULNERABILITIESCVE-2019-12497
MEDIUM

CVE-2019-12497

CWE-200Published: June 17, 2019· Updated: Jun 17, 2026

5.3
CVSS v3.1

Official Description

An issue was discovered in Open Ticket Request System (OTRS) 7.0.x through 7.0.8, Community Edition 6.0.x through 6.0.19, and Community Edition 5.0.x through 5.0.36. In the customer or external frontend, personal information of agents (e.g., Name and mail address) can be disclosed in external notes.

NVD Source

Technical Analysis

CVE-2019-12497 can be exploited remotely over the network without requiring physical or adjacent access, significantly expanding the attack surface for threat actors.

The vulnerability requires no privileges and no user interaction, making it a prime target for automated exploitation campaigns and worm-like propagation.

From a weakness classification perspective (CWE-200): Information exposure vulnerabilities leak sensitive data to unauthorized actors.

CVSS v3.1 Vector Breakdown

Exploitability
Attack VectorNetwork
Attack ComplexityLow
Privileges Req.None
User InteractionNone
ScopeUnchanged
Impact
ConfidentialityLow
IntegrityNone
AvailabilityNone
CVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:U/C:L/I:N/A:N

Affected Vendors & Products

Debian1 product(s)
debian linux
otrs1 product(s)
otrs
Source: NVD CPE · 2 total CPE entries

Exploit & PoC Resources

NO KNOWN EXPLOITNo public exploit confirmed at this time
Exploit-DB
Offensive Security exploit database
GitHub PoC Search
Community PoC repositories
Rapid7 / Metasploit
Metasploit module search
PacketStorm
Security advisories & exploits
NVD Detail
Official NIST entry
MITRE CVE
CVE Program entry
External links open in a new tab. Always verify in a controlled environment before use.

Official Patches & Advisories

ADVISORYhttps://community.otrs.com/category/security-advisories-en/
ADVISORYhttps://lists.debian.org/debian-lts-announce/2019/06/msg00004.html
ADVISORYhttps://community.otrs.com/category/security-advisories-en/
ADVISORYhttps://lists.debian.org/debian-lts-announce/2019/06/msg00004.html

All References (12)

→
http://lists.opensuse.org/opensuse-security-announce/2020-04/msg00038.htmlBroken Link
→
http://lists.opensuse.org/opensuse-security-announce/2020-09/msg00066.htmlBroken Link
→
http://lists.opensuse.org/opensuse-security-announce/2020-09/msg00077.htmlBroken Link
→
https://community.otrs.com/category/security-advisories-en/Vendor Advisory
→
https://lists.debian.org/debian-lts-announce/2019/06/msg00004.htmlMailing List · Third Party Advisory
→
https://lists.debian.org/debian-lts-announce/2023/08/msg00040.html
→
http://lists.opensuse.org/opensuse-security-announce/2020-04/msg00038.htmlBroken Link
→
http://lists.opensuse.org/opensuse-security-announce/2020-09/msg00066.htmlBroken Link
→
http://lists.opensuse.org/opensuse-security-announce/2020-09/msg00077.htmlBroken Link
→
https://community.otrs.com/category/security-advisories-en/Vendor Advisory
→
https://lists.debian.org/debian-lts-announce/2019/06/msg00004.htmlMailing List · Third Party Advisory
→
https://lists.debian.org/debian-lts-announce/2023/08/msg00040.html

Quick Facts

CVE IDCVE-2019-12497
CVSS Score5.3 / 10
SeverityMEDIUM
WeaknessCWE-200
CISA KEVNo
Affected2 vendor(s)
PublishedJun 17, 2019

Related CVEs (CWE-200)

CVE-2008-3914
10.0
CVE-2008-1155
10.0
CVE-2025-53624
10.0
CVE-2008-0082
10.0
CVE-2008-1252
10.0
CVE-2011-0376
10.0

Recommended Actions

  • →Apply vendor patches immediately
  • →Monitor CVE-2019-12497 in threat intel feeds
  • →Review IDS/IPS signatures for exploitation attempts
Data sourced from NVD (NIST), CISA KEV, and EPSS (FIRST). Analysis generated by CTIWATCH.COM. CVE data is provided under the NVD usage policy.
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