HOMEVULNERABILITIESCVE-2018-19141
MEDIUM

CVE-2018-19141

CWE-79Published: November 11, 2018· Updated: Jun 17, 2026

4.8
CVSS v3.1

Official Description

Open Ticket Request System (OTRS) 4.0.x before 4.0.33 and 5.0.x before 5.0.31 allows an admin to conduct an XSS attack via a modified URL because user and customer preferences are mishandled.

NVD Source

Technical Analysis

CVE-2018-19141 can be exploited remotely over the network without requiring physical or adjacent access, significantly expanding the attack surface for threat actors.

Exploitation requires high privileges, which limits the exposure to scenarios where an attacker has already gained initial access.

The vulnerability has a "Changed" scope, meaning successful exploitation can impact components beyond the vulnerable component itself — such as the host operating system or adjacent services.

From a weakness classification perspective (CWE-79): Cross-site scripting (XSS) vulnerabilities allow attackers to inject malicious scripts into web pages viewed by other users.

CVSS v3.1 Vector Breakdown

Exploitability
Attack VectorNetwork
Attack ComplexityLow
Privileges Req.High
User InteractionRequired
ScopeChanged
Impact
ConfidentialityLow
IntegrityLow
AvailabilityNone
CVSS:3.0/AV:N/AC:L/PR:H/UI:R/S:C/C:L/I:L/A:N

Affected Vendors & Products

Debian1 product(s)
debian linux
otrs1 product(s)
open ticket request system
Source: NVD CPE · 2 total CPE entries

Exploit & PoC Resources

NO KNOWN EXPLOITNo public exploit confirmed at this time
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Official Patches & Advisories

All References (4)

Quick Facts

CVE IDCVE-2018-19141
CVSS Score4.8 / 10
SeverityMEDIUM
WeaknessCWE-79
CISA KEVNo
Affected2 vendor(s)
PublishedNov 11, 2018

Related CVEs (CWE-79)

Recommended Actions

  • Apply vendor patches immediately
  • Monitor CVE-2018-19141 in threat intel feeds
  • Review IDS/IPS signatures for exploitation attempts
Data sourced from NVD (NIST), CISA KEV, and EPSS (FIRST). Analysis generated by CTIWATCH.COM. CVE data is provided under the NVD usage policy.