CVE-2017-9324
CWE-269Published: June 12, 2017· Updated: Jun 17, 2026
Official Description
In Open Ticket Request System (OTRS) 3.3.x through 3.3.16, 4.x through 4.0.23, and 5.x through 5.0.19, an attacker with agent permission is capable of opening a specific URL in a browser to gain administrative privileges / full access. Afterward, all system settings can be read and changed. The URLs in question contain index.pl?Action=Installer with ;Subaction=Intro or ;Subaction=Start or ;Subaction=System appended at the end.
Technical Analysis
CVE-2017-9324 can be exploited remotely over the network without requiring physical or adjacent access, significantly expanding the attack surface for threat actors.
Exploitation requires low privileges, which limits the exposure to scenarios where an attacker has already gained initial access.
A successful exploit results in complete confidentiality breach (data exposure), full integrity compromise (data manipulation), availability disruption (denial of service), with a CVSS base score of 8.8.
CVSS v3.1 Vector Breakdown
Affected Vendors & Products
Exploit & PoC Resources
Official Patches & Advisories
All References (6)
Quick Facts
Related CVEs (CWE-269)
Recommended Actions
- →Apply vendor patches immediately
- →Monitor CVE-2017-9324 in threat intel feeds
- →Review IDS/IPS signatures for exploitation attempts