CVE-2017-16921
CWE-78Published: December 8, 2017· Updated: Jun 17, 2026
Official Description
In OTRS 6.0.x up to and including 6.0.1, OTRS 5.0.x up to and including 5.0.24, and OTRS 4.0.x up to and including 4.0.26, an attacker who is logged into OTRS as an agent can manipulate form parameters (related to PGP) and execute arbitrary shell commands with the permissions of the OTRS or web server user.
Technical Analysis
CVE-2017-16921 can be exploited remotely over the network without requiring physical or adjacent access, significantly expanding the attack surface for threat actors.
Exploitation requires low privileges, which limits the exposure to scenarios where an attacker has already gained initial access.
A successful exploit results in complete confidentiality breach (data exposure), full integrity compromise (data manipulation), availability disruption (denial of service), with a CVSS base score of 8.8.
A proof-of-concept (PoC) exploit exists for CVE-2017-16921. While not yet confirmed in active campaigns, the availability of PoC code increases exploitation risk substantially.
CVSS v3.1 Vector Breakdown
Affected Vendors & Products
Exploit & PoC Resources
Official Patches & Advisories
All References (10)
Quick Facts
Related CVEs (CWE-78)
Recommended Actions
- →Apply vendor patches immediately
- →Monitor CVE-2017-16921 in threat intel feeds
- →Review IDS/IPS signatures for exploitation attempts