CVE-2017-16854
CWE-200Published: December 8, 2017· Updated: Jun 17, 2026
Official Description
In Open Ticket Request System (OTRS) through 3.3.20, 4 through 4.0.26, 5 through 5.0.24, and 6 through 6.0.1, an attacker who is logged in as a customer can use the ticket search form to disclose internal article information of their customer tickets.
Technical Analysis
CVE-2017-16854 can be exploited remotely over the network without requiring physical or adjacent access, significantly expanding the attack surface for threat actors.
Exploitation requires low privileges, which limits the exposure to scenarios where an attacker has already gained initial access.
A successful exploit results in complete confidentiality breach (data exposure), with a CVSS base score of 6.5.
From a weakness classification perspective (CWE-200): Information exposure vulnerabilities leak sensitive data to unauthorized actors.
CVSS v3.1 Vector Breakdown
Affected Vendors & Products
Exploit & PoC Resources
Official Patches & Advisories
All References (6)
Quick Facts
Related CVEs (CWE-200)
Recommended Actions
- →Apply vendor patches immediately
- →Monitor CVE-2017-16854 in threat intel feeds
- →Review IDS/IPS signatures for exploitation attempts