HOMEVULNERABILITIESCVE-2014-1694
MEDIUM

CVE-2014-1694

CWE-352Published: February 4, 2014· Updated: Jun 17, 2026

6.8
CVSS v3.1

Official Description

Multiple cross-site request forgery (CSRF) vulnerabilities in (1) CustomerPreferences.pm, (2) CustomerTicketMessage.pm, (3) CustomerTicketProcess.pm, and (4) CustomerTicketZoom.pm in Kernel/Modules/ in Open Ticket Request System (OTRS) 3.1.x before 3.1.19, 3.2.x before 3.2.14, and 3.3.x before 3.3.4 allow remote attackers to hijack the authentication of arbitrary users for requests that (5) create tickets or (6) send follow-ups to existing tickets.

NVD Source

Technical Analysis

CVE-2014-1694 can be exploited remotely over the network without requiring physical or adjacent access, significantly expanding the attack surface for threat actors.

Exploitation requires some privileges, which limits the exposure to scenarios where an attacker has already gained initial access.

CVSS v3.1 Vector Breakdown

Exploitability
Attack VectorNetwork
Attack ComplexityM
Privileges Req.
User Interaction
Scope
Impact
ConfidentialityP
IntegrityP
AvailabilityP
AV:N/AC:M/Au:N/C:P/I:P/A:P

Affected Vendors & Products

otrs1 product(s)
otrs
Source: NVD CPE · 33 total CPE entries

Exploit & PoC Resources

NO KNOWN EXPLOITNo public exploit confirmed at this time
Exploit-DB
Offensive Security exploit database
GitHub PoC Search
Community PoC repositories
Rapid7 / Metasploit
Metasploit module search
PacketStorm
Security advisories & exploits
NVD Detail
Official NIST entry
MITRE CVE
CVE Program entry
External links open in a new tab. Always verify in a controlled environment before use.

Official Patches & Advisories

PATCHhttps://github.com/OTRS/otrs/commit/6f324aaf8647729d509eebf063a0181f9f9196f7
PATCHhttps://github.com/OTRS/otrs/commit/92f417277f43832f1a0462f2485fe1fd3fd52312
PATCHhttps://github.com/OTRS/otrs/commit/ca2c3390fd60d9a3f810ed2c22cbc2c193457b77
PATCHhttps://www.otrs.com/security-advisory-2014-01-csrf-issue-customer-web-interface
PATCHhttps://github.com/OTRS/otrs/commit/6f324aaf8647729d509eebf063a0181f9f9196f7
PATCHhttps://github.com/OTRS/otrs/commit/92f417277f43832f1a0462f2485fe1fd3fd52312
PATCHhttps://github.com/OTRS/otrs/commit/ca2c3390fd60d9a3f810ed2c22cbc2c193457b77
PATCHhttps://www.otrs.com/security-advisory-2014-01-csrf-issue-customer-web-interface
ADVISORYhttp://secunia.com/advisories/56644
ADVISORYhttp://secunia.com/advisories/56655
ADVISORYhttp://secunia.com/advisories/56644
ADVISORYhttp://secunia.com/advisories/56655

All References (24)

→
http://bugs.otrs.org/show_bug.cgi?id=10099
→
http://osvdb.org/102632
→
http://secunia.com/advisories/56644Vendor Advisory
→
http://secunia.com/advisories/56655Vendor Advisory
→
http://www.debian.org/security/2014/dsa-2867
→
http://www.openwall.com/lists/oss-security/2014/01/29/15
→
http://www.openwall.com/lists/oss-security/2014/01/29/7
→
https://github.com/OTRS/otrs/commit/6f324aaf8647729d509eebf063a0181f9f9196f7Exploit · Patch
→
https://github.com/OTRS/otrs/commit/92f417277f43832f1a0462f2485fe1fd3fd52312Exploit · Patch
→
https://github.com/OTRS/otrs/commit/ca2c3390fd60d9a3f810ed2c22cbc2c193457b77Exploit · Patch
→
https://www.otrs.com/release-notes-otrs-help-desk-3-3-4
→
https://www.otrs.com/security-advisory-2014-01-csrf-issue-customer-web-interfacePatch · Vendor Advisory
→
http://bugs.otrs.org/show_bug.cgi?id=10099
→
http://osvdb.org/102632
→
http://secunia.com/advisories/56644Vendor Advisory

Quick Facts

CVE IDCVE-2014-1694
CVSS Score6.8 / 10
SeverityMEDIUM
WeaknessCWE-352
CISA KEVNo
Affected1 vendor(s)
PublishedFeb 4, 2014

Related CVEs (CWE-352)

CVE-2025-32642
10.0
CVE-2025-23922
10.0
CVE-2017-5145
10.0
CVE-2024-47359
9.8
CVE-2019-17600
9.8
CVE-2024-47634
9.8

Recommended Actions

  • →Apply vendor patches immediately
  • →Monitor CVE-2014-1694 in threat intel feeds
  • →Review IDS/IPS signatures for exploitation attempts
Data sourced from NVD (NIST), CISA KEV, and EPSS (FIRST). Analysis generated by CTIWATCH.COM. CVE data is provided under the NVD usage policy.
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