CVE-2013-4088
CWE-200Published: February 21, 2020· Updated: Jun 16, 2026
Official Description
Kernel/Modules/AgentTicketWatcher.pm in Open Ticket Request System (OTRS) 3.0.x before 3.0.21, 3.1.x before 3.1.17, and 3.2.x before 3.2.8 does not properly restrict tickets, which allows remote attackers with a valid agent login to read restricted tickets via a crafted URL involving the ticket split mechanism.
Technical Analysis
CVE-2013-4088 can be exploited remotely over the network without requiring physical or adjacent access, significantly expanding the attack surface for threat actors.
Exploitation requires low privileges, which limits the exposure to scenarios where an attacker has already gained initial access.
A successful exploit results in complete confidentiality breach (data exposure), with a CVSS base score of 6.5.
From a weakness classification perspective (CWE-200): Information exposure vulnerabilities leak sensitive data to unauthorized actors.
CVSS v3.1 Vector Breakdown
Affected Vendors & Products
Exploit & PoC Resources
Official Patches & Advisories
All References (8)
Quick Facts
Related CVEs (CWE-200)
Recommended Actions
- →Apply vendor patches immediately
- →Monitor CVE-2013-4088 in threat intel feeds
- →Review IDS/IPS signatures for exploitation attempts