CVE-2012-2582
CWE-79Published: August 23, 2012· Updated: Jun 16, 2026
Official Description
Multiple cross-site scripting (XSS) vulnerabilities in Open Ticket Request System (OTRS) Help Desk 2.4.x before 2.4.13, 3.0.x before 3.0.15, and 3.1.x before 3.1.9, and OTRS ITSM 2.1.x before 2.1.5, 3.0.x before 3.0.6, and 3.1.x before 3.1.6, allow remote attackers to inject arbitrary web script or HTML via an e-mail message body with (1) a Cascading Style Sheets (CSS) expression property in the STYLE attribute of an arbitrary element or (2) UTF-7 text in an HTTP-EQUIV="CONTENT-TYPE" META element.
Technical Analysis
CVE-2012-2582 can be exploited remotely over the network without requiring physical or adjacent access, significantly expanding the attack surface for threat actors.
Exploitation requires some privileges, which limits the exposure to scenarios where an attacker has already gained initial access.
A proof-of-concept (PoC) exploit exists for CVE-2012-2582. While not yet confirmed in active campaigns, the availability of PoC code increases exploitation risk substantially.
From a weakness classification perspective (CWE-79): Cross-site scripting (XSS) vulnerabilities allow attackers to inject malicious scripts into web pages viewed by other users.
CVSS v3.1 Vector Breakdown
Affected Vendors & Products
Exploit & PoC Resources
Official Patches & Advisories
All References (10)
Quick Facts
Related CVEs (CWE-79)
Recommended Actions
- →Apply vendor patches immediately
- →Monitor CVE-2012-2582 in threat intel feeds
- →Review IDS/IPS signatures for exploitation attempts