MEDIUM
CVE-2010-4768
CWE-264Published: March 18, 2011· Updated: Jun 16, 2026
6.0
CVSS v3.1
Official Description
Open Ticket Request System (OTRS) before 2.3.5 does not properly disable hidden permissions, which allows remote authenticated users to bypass intended queue access restrictions in opportunistic circumstances by visiting a ticket, related to a certain ordering of permission-set and permission-remove operations involving both hidden permissions and other permissions.
Technical Analysis
CVE-2010-4768 can be exploited remotely over the network without requiring physical or adjacent access, significantly expanding the attack surface for threat actors.
Exploitation requires some privileges, which limits the exposure to scenarios where an attacker has already gained initial access.
CVSS v3.1 Vector Breakdown
Exploitability
Attack VectorNetwork
Attack ComplexityM
Privileges Req.
User Interaction
Scope
Impact
ConfidentialityP
IntegrityP
AvailabilityP
AV:N/AC:M/Au:S/C:P/I:P/A:P
Affected Vendors & Products
otrs1 product(s)
otrs
Source: NVD CPE · 51 total CPE entries
Exploit & PoC Resources
NO KNOWN EXPLOITNo public exploit confirmed at this time
Exploit-DB
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GitHub PoC Search
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Rapid7 / Metasploit
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PacketStorm
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NVD Detail
Official NIST entry
MITRE CVE
CVE Program entry
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All References (4)
Quick Facts
CVE IDCVE-2010-4768
CVSS Score6.0 / 10
SeverityMEDIUM
WeaknessCWE-264
CISA KEVNo
Affected1 vendor(s)
PublishedMar 18, 2011
Related CVEs (CWE-264)
Recommended Actions
- →Apply vendor patches immediately
- →Monitor CVE-2010-4768 in threat intel feeds
- →Review IDS/IPS signatures for exploitation attempts
Data sourced from NVD (NIST), CISA KEV, and EPSS (FIRST). Analysis generated by CTIWATCH.COM. CVE data is provided under the NVD usage policy.