MEDIUM
CVE-2010-4761
CWE-264Published: March 18, 2011· Updated: Jun 16, 2026
4.0
CVSS v3.1
Official Description
The customer-interface ticket-print dialog in Open Ticket Request System (OTRS) before 3.0.0-beta3 does not properly restrict customer-visible data, which allows remote authenticated users to obtain potentially sensitive information from the (1) responsible, (2) owner, (3) accounted time, (4) pending until, and (5) lock fields by reading this dialog.
Technical Analysis
CVE-2010-4761 can be exploited remotely over the network without requiring physical or adjacent access, significantly expanding the attack surface for threat actors.
Exploitation requires some privileges, which limits the exposure to scenarios where an attacker has already gained initial access.
CVSS v3.1 Vector Breakdown
Exploitability
Attack VectorNetwork
Attack ComplexityLow
Privileges Req.
User Interaction
Scope
Impact
ConfidentialityP
IntegrityNone
AvailabilityNone
AV:N/AC:L/Au:S/C:P/I:N/A:N
Affected Vendors & Products
otrs1 product(s)
otrs
Source: NVD CPE · 66 total CPE entries
Exploit & PoC Resources
NO KNOWN EXPLOITNo public exploit confirmed at this time
Exploit-DB
Offensive Security exploit database
GitHub PoC Search
Community PoC repositories
Rapid7 / Metasploit
Metasploit module search
PacketStorm
Security advisories & exploits
NVD Detail
Official NIST entry
MITRE CVE
CVE Program entry
External links open in a new tab. Always verify in a controlled environment before use.
Official Patches & Advisories
All References (4)
Quick Facts
CVE IDCVE-2010-4761
CVSS Score4.0 / 10
SeverityMEDIUM
WeaknessCWE-264
CISA KEVNo
Affected1 vendor(s)
PublishedMar 18, 2011
Related CVEs (CWE-264)
Recommended Actions
- →Apply vendor patches immediately
- →Monitor CVE-2010-4761 in threat intel feeds
- →Review IDS/IPS signatures for exploitation attempts
Data sourced from NVD (NIST), CISA KEV, and EPSS (FIRST). Analysis generated by CTIWATCH.COM. CVE data is provided under the NVD usage policy.