LOW
CVE-2010-4760
CWE-200Published: March 18, 2011· Updated: Jun 16, 2026
3.5
CVSS v3.1
Official Description
Open Ticket Request System (OTRS) before 3.0.0-beta6 adds email-notification-ext articles to tickets during processing of event-based notifications, which allows remote authenticated users to obtain potentially sensitive information by reading a ticket.
Technical Analysis
CVE-2010-4760 can be exploited remotely over the network without requiring physical or adjacent access, significantly expanding the attack surface for threat actors.
Exploitation requires some privileges, which limits the exposure to scenarios where an attacker has already gained initial access.
From a weakness classification perspective (CWE-200): Information exposure vulnerabilities leak sensitive data to unauthorized actors.
CVSS v3.1 Vector Breakdown
Exploitability
Attack VectorNetwork
Attack ComplexityM
Privileges Req.
User Interaction
Scope
Impact
ConfidentialityP
IntegrityNone
AvailabilityNone
AV:N/AC:M/Au:S/C:P/I:N/A:N
Affected Vendors & Products
otrs1 product(s)
otrs
Source: NVD CPE · 66 total CPE entries
Exploit & PoC Resources
NO KNOWN EXPLOITNo public exploit confirmed at this time
Exploit-DB
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Rapid7 / Metasploit
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Security advisories & exploits
NVD Detail
Official NIST entry
MITRE CVE
CVE Program entry
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Official Patches & Advisories
All References (4)
Quick Facts
CVE IDCVE-2010-4760
CVSS Score3.5 / 10
SeverityLOW
WeaknessCWE-200
CISA KEVNo
Affected1 vendor(s)
PublishedMar 18, 2011
Related CVEs (CWE-200)
Recommended Actions
- →Apply vendor patches immediately
- →Monitor CVE-2010-4760 in threat intel feeds
- →Review IDS/IPS signatures for exploitation attempts
Data sourced from NVD (NIST), CISA KEV, and EPSS (FIRST). Analysis generated by CTIWATCH.COM. CVE data is provided under the NVD usage policy.