Is CVE-2010-3497 actively exploited?

No active exploitation of CVE-2010-3497 has been confirmed so far. Continue monitoring, as exploit status can change.

Can CVE-2010-3497 be exploited remotely?

Yes. CVE-2010-3497 is exploitable remotely over the network (CVSS attack vector: Network).

What is the CVSS score of CVE-2010-3497?

CVE-2010-3497 has a CVSS score of 6.4 (MEDIUM).

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MEDIUM

CVE-2010-3497

CWE-264Published: August 22, 2012· Updated: Jun 16, 2026

6.4

CVSS v3.1

Official Description

Symantec Norton AntiVirus 2011 does not properly interact with the processing of hcp:// URLs by the Microsoft Help and Support Center, which makes it easier for remote attackers to execute arbitrary code via malware that is correctly detected by this product, but with a detection approach that occurs too late to stop the code execution. NOTE: the researcher indicates that a vendor response was received, stating that this issue "falls into the work of our Firewall and not our AV (per our methodology of layers of defense)."

NVD Source

Technical Analysis

CVE-2010-3497 can be exploited remotely over the network without requiring physical or adjacent access, significantly expanding the attack surface for threat actors.

Exploitation requires some privileges, which limits the exposure to scenarios where an attacker has already gained initial access.